Data Protection & User Rights
Tempototo is committed to protecting the privacy and personal data of every Malaysian player on our platform. This policy explains exactly what we collect, why we collect it, and how it is kept secure.
Tempototo operates an online sports betting and live casino platform designed primarily for Malaysian players and other eligible users worldwide. In the course of providing our services — including account management, transaction processing, customer support, and platform operation — we necessarily collect and process certain categories of personal data relating to our users.
This Privacy Policy ("Policy") sets out in clear terms what personal data Tempototo collects, the lawful basis on which it is processed, the purposes for which it is used, the circumstances in which it may be shared with third parties, and the rights available to you in respect of your personal data.
We take our data protection obligations seriously. Our approach is built on the following core principles: we collect only the data we genuinely need; we keep it only for as long as necessary; we apply robust security measures throughout; and we never sell your personal information to third parties.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, and device or behavioural data linked to a specific individual. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion. |
| "Data Subject" | The natural person to whom personal data relates — i.e., you, the registered user of the Tempototo platform. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. Tempototo is the Data Controller for personal data collected via this Platform. |
| "KYC" | Know Your Customer — the identity verification process required to activate withdrawals and comply with anti-money laundering obligations. |
| "Cookies" | Small data files placed on a user's device by a website to store session information, preferences, and behavioural data. |
Tempototo collects personal data from users through a number of channels, including the account registration form, KYC verification submissions, payment transactions, live chat interactions, and automated platform usage tracking. The categories of data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration form; KYC submission |
| Contact Data | Email address, mobile phone number, residential address | Registration form; account profile |
| Financial Data | Bank account details, e-wallet identifiers (DuitNow, Touch 'n Go eWallet, GrabPay, Boost), cryptocurrency wallet addresses (BTC, ETH, USDT) | Deposit and withdrawal requests; KYC |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game sessions, bonus usage | Platform activity — automatically recorded |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Automated collection via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Direct interaction with support team |
| Preference Data | Marketing consent settings, responsible gambling limit preferences, notification settings | Account settings; cookie preferences |
Tempototo processes personal data only where a valid lawful basis exists. The lawful bases we rely on are as follows:
Tempototo uses the personal data it collects for the following specific purposes:
Tempototo does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data only in the following defined circumstances:
Tempototo uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — including session management, login state, and security tokens. The Platform cannot operate without these cookies. | No |
| Functional | Remember your preferences — such as language settings, display preferences, and responsible gambling limit notifications. | Yes |
| Performance / Analytics | Collect anonymised usage data to help us understand how the Platform is used and where improvements can be made. | Yes |
| Marketing | Track interactions with promotional campaigns and personalise the bonus offers displayed to you, based on your Account activity and browsing behaviour. | Yes (consent required) |
You may manage your cookie preferences at any time through your browser settings or through the cookie preference centre on the Platform. Please note that disabling certain cookies may affect the functionality of some Platform features.
Tempoto retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our general data retention principles are as follows:
When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.
Tempototo implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
You have the following rights in respect of the personal data Tempototo holds about you. To exercise any of these rights, please contact our support team via the channels listed in Section 15.
We will respond to all verified data subject requests within 30 days of receipt. Where a request is particularly complex, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.
Tempototo does not knowingly collect or process personal data relating to persons under the age of 21. The Platform is strictly intended for adults aged 21 and above.
Where Tempototo becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately, the associated Account will be suspended, and any funds deposited may be returned to the payment source following an investigation. Parents or guardians who believe a minor has registered on the Platform should contact us immediately at .
The Tempototo Platform may reference or link to third-party services such as game providers, payment gateways, and responsible gambling support resources. These third-party services operate under their own privacy policies, which Tempototo does not control.
Tempototo is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party service you interact with, particularly in the context of payment processing through providers such as your bank, e-wallet operator, or cryptocurrency exchange.
In the course of providing the Platform — including engaging game content providers, payment processors, and KYC service providers — personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, Tempototo implements appropriate safeguards to ensure that the transferred data is afforded a level of protection consistent with this Policy, including:
Tempototo reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new third-party data sharing arrangement — we will notify registered users via their registered email address and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect.
The date of the most recent revision is displayed prominently at the top of this page. We encourage you to review this Policy periodically to stay informed of how your data is being handled. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a data protection concern or complaint, please contact Tempototo's support team through the following channels:
| Live Chat | Available 24/7 via the Platform. For data rights requests, please clearly state "Data Rights Request" at the start of your message so it can be routed appropriately. |
|
Please include your registered username and subject line: "Privacy Request — [Your Username]". |
|
| Response Time | Privacy and data rights requests are acknowledged within 2 business days. Full responses are provided within 30 calendar days as required by applicable data protection standards. |
Our Privacy Commitments
Six core commitments that define Tempototo's approach to data privacy — all designed to give Malaysian players confidence and control.
All data transmitted between your device and Tempototo's servers is protected by bank-grade SSL/TLS encryption. Your login credentials, financial data, and personal information are fully encrypted in transit and at rest.
Tempototo does not sell, rent, or transfer your personal data to third parties for their own commercial use — ever. Data is shared only with service providers who need it to deliver specific platform functions under strict contractual protections.
As a data subject, you have meaningful rights: access, rectification, erasure, portability, and the right to object. We respond to all verified data rights requests within 30 days and provide plain-English responses — no legal maze to navigate.
We use cookies to operate the Platform and, with your consent, to personalise your experience. You can manage your cookie preferences at any time — including withdrawing consent for marketing and analytics cookies — through your browser or Account settings.
We collect only the personal data that is genuinely necessary to provide our services, meet regulatory obligations, and protect the security of the Platform. We do not collect sensitive personal data categories without clear justification and explicit notice to affected users.
Personal data is retained only for as long as legally required or operationally necessary. When data is no longer needed, it is securely deleted or anonymised using established data destruction procedures. We do not hold onto data indefinitely.
Questions or Concerns?
If anything in this Privacy Policy raises a question or concern, our24/7 support team is available via live chat. For formal data rights requests, reach us by email and we will respond within the required timeframes.
🔞 Tempototo is strictly for players aged 21 and above only. For responsible gambling support tools and resources, visit our Responsible Gambling page. Gambling can be addictive — please play responsibly.